REFUND POLICY

Store L Twelve — Refund and Return Policy
Effective date: September 15, 2026​

1. Return period

You may request a return within 30 days after receiving your order, unless applicable law provides a longer period.

2. Conditions

The product must be unused, in its original condition, and in its original packaging. We may request proof of purchase and photographs of the product.

Customized products may be subject to different rules when made specifically for you, except when defective or when applicable law requires otherwise.

3. Return shipping

The customer is responsible for return shipping costs, except when the product is defective, incorrect, or applicable law requires Store L Twelve to pay those costs.

We recommend using a trackable shipping service.

4. Refunds

After receiving and inspecting the product, we will notify you whether the return is approved.

If approved, the refund will be sent to the original payment method through Stripe. The time for the funds to appear may depend on Stripe and your bank or card issuer.

5. Exchanges

We may offer an exchange when the replacement product is available. If it is unavailable, a refund will be processed where applicable.

6. Damaged or incorrect products

If you receive a damaged, defective, or incorrect product, contact us promptly at the email below with your order number and photographs of the product.

7. Cancellations

Cancellation requests must be submitted before the order is shipped. After shipment, you may need to wait for delivery and follow the return procedure.

Nothing in this Policy limits mandatory consumer rights under the laws applicable to your purchase.

8. Contact

To request a return, exchange, or refund:
contactstoreltwelve@gmail.com